Having to get a new number when you switch to a new mobile phone network is a hassle. Thankfully, you can easily port your current number over to your new SIM card. This helpful guide will tell you all you need to know about keeping hold of your existing number. 

How do I keep the same number when switching to another network?

You will need to contact your current provider to get what’s known as a PAC (port authorisation code) by either calling their customer service line or texting PAC to 65075. Then you should get in touch with your new provider and give them this code. 

It’s essential that you talk to your current provider before you terminate your contract with them. You won’t be able to port your number over otherwise!

How long will it take to get my PAC?

No matter whether you choose to call or text you should receive your PAC within a few minutes of requesting it. They are then valid for 30 days but if your PAC expires before you get a chance to use it, simply just contact your provider again to ask for a new one. 

When will my number be transferred over to my new network?

Once your new provider has received your PAC they will inform your old provider and get the process started.

Generally, it should only take a day to get your number ported over to your new SIM card but in certain situations, like if it’s over a weekend for example, it may take a little bit longer.

Will I lose service when my number is being transferred over?

After you’ve supplied your new provider with your PAC code you will still be able to use your old number as normal. When the actual switchover is taking place your service may go down for a few minutes but any disruption you might experience should be minimal.

Once this is complete all you need to do is to put your new SIM card in your device. It’s a good idea to check it’s working properly by giving someone a quick call or text. 

Upgrading to a new device on the same network

If you’d prefer to stick to the same network you don’t need to get a PAC code. Instead, it's just a matter of inserting your current SIM card into your new smartphone. Remember to transfer over all of your photos and contacts too! 

What else you should know

  • It’s better to get your PAC before you purchase a new device. Some providers require you to give them your PAC when you buy and it will generally make the whole process quicker. 
  • Your old contract will be cancelled automatically as soon as your number has been officially transferred over so there’s no need for you to do anything.
  • If you want to leave your contract early you will usually have to pay some kind of exit fee. How much this will be depends on which provider you’re with.