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Sky Mobile - A brand new phone every year & inclusive data rollover
Sky Mobile has taken an innovative and fresh look at the mobile industry, and chosen to offer something that gives customers more flexibility in their mobile phone deal. It looks like a planned, structured take on the usual kinds of deals you find, and could easily make Sky a serious competitor in a fierce marketplace.
There are benefits for Sky Mobile customers, as well as incentives for those already using Sky TV. You also get plenty of freedom with the plans, a great choice of phones and the chance to get a new replacement after just a year.
Sky Mobile plans - Swap12 and Swap24
The option to upgrade early is hardly new, but a lot of the time you’ll be eligible a couple of months before the contract ends. This keeps you tied in, and stops you shopping around, looking at other networks and getting something more competitive.
Some networks have started showing the split between tariff and phone cost, thereby offering the chance to upgrade by paying off exactly what’s left on the phone. You stay on the contract and they keep their customer.
Sky Mobile gives you something different; customers can select a Swap12 or Swap 24 plan, with the former letting you upgrade after just 12 months, whilst the latter makes it the more traditional 24. If you’re wondering why anyone would opt for a longer term, the dangling carrot for a 24-month deal is the significantly cheaper monthly price. Nonetheless, this is a great option to offer customers.
If your phone is in full working order with no physical damage, this scheme allows customers to get out of their 24 and 36 month contracts early, using their old handset to pay off the remaining part of the contract.
Sky Mobile phone deals
As well as choosing either Swap12 or Swap24, you’ll need to decide on your tariff and your phone. The tariffs are kept fairly streamlined, whilst the phone range offers some of the biggest releases within a trimmed selection.
You should be able to find the latest flagships from the likes of Samsung and Apple, and over time you might see Sky Mobile expand the choice to include more mid-range phones.
Sky keeps the information really clear, showing upfront cost as well as monthly, and of course you’ll see that monthly price go up if you switch to Swap12.
You won’t find 50 different tariffs, just a handful of data, call and text options. The unlimited calls and texts pack is free to Sky TV customers, or £10 a month otherwise. Alternatively you can pay as you use, which is 10p per call and 10p per text.
A great benefit of Sky Mobile plans is the data rollover, letting you keep last month’s data as a top-up to what’s usually included. You can also mix your calls, data and texts every month, adding even more flexibility to the plan.
Sky TV customers
As well as getting the unlimited calls and texts pack, existing Sky TV customers will also be able to sync Sky+ recordings with their phone. This feature will allow for streaming of recordings over 4G or Wi-Fi, with the option to create show playlists.
Sky Mobile SIM only deals
Along with device contracts, Sky offers mobile SIM only deals, where you as the customer just pay for a set amount of minutes, texts and data depending on how much you are willing to pay, which usually works out much cheaper than paying monthly for your phone, too, as you are not also paying for the handset. Sky Mobile offers the following SIM only deals:
- 2GB and unlimited calls and texts for £6 a month
- 8GB and unlimited calls and texts for £10 a month
- 10GB and unlimited calls and texts for £12 a month
- 25GB and unlimited calls and texts for £15 a month
- 30GB and unlimited calls and texts for £20 a month
- 60GB and unlimited calls and texts for £30 a month
Sky's SIM only offers for mobile phones are subject to change regularly. We do our best to keep this page updated, but double check these deals are still available by visiting the Sky website, and heading over to the SIM only section.
Sky Mobile coverage - what's it like?
If you're thinking of switching over to a Sky Mobile deal, you're going to want to see what the Sky Mobile network coverage is like where you live. To see what the mobile internet is like in yout area, use the Sky Mobile coverage checker. 4G is what you're really after if you're looking for speed and internet browsing. Optimum mobile network coverage would of course be 5G, but locations offering 5G services are few and far between at the moment.
What network does Sky Mobile use?
Sky Mobile uses O2's mobile network and infrastructure, meanin wherever O2 has signal, Sky Mobile will too and at the same strength. As Sky Mobile uses O2's network, 99% of the UK population is covered with 4G indoor usage.
Sky Mobile reviews
Everyone knows Sky for their blockbuster television packages, so how do Sky fare as a mobile phone provider?
Well, Sky started offering phone services at the beginning of 2017 with sim-only plans. They promote the unusual - but brilliant - feature of being able to rol over data from month to month, being able to store it for up to three years, as well as the option of being able to change your plan whenever you want. Sky opted for such a flexible outlook after interviewing thousands of people about what they liked about mobile phone plans, and when the predominant answer was adjustability, they tailored their plans accordingly.
Another major concern for people moving mobile phone provider is their mobile network coverage. Sky Mobile is a mobile virtual network operator, and its services run on the O2 network, which means good 4G speeds across the UK. Ofcom confirmed that O2 can now provide 4G mobile data coverage to 98% of premises throughout the UK.
As far as Sky Mobile reviews go for customer service, you won't find much better than Sky, who are renowned for having a fantastic customer support base throughout all their services they have to offer. Sky have scored top for satisfaction in the broadband, TV and landline categories, and it's fair to say mobile customers will experience the same fantastic level of support, too.
Sky Mobile customer service
If you're having some issues with your Sky Mobile device or plan and want to seek assistance, you can navigate to the Help page on the Sky website. Here you'll find an array of topics that could help solve any problems you might be having, without needing to pick up the phone and call Sky's customer service team. There are also various articles to help Sky customers with more intricate issues, such as moving home and fraud.
However, if you'd rather speak to someone over the phone that's completely understandable. The number to phone to contact Sky Mobile's customer service team is as follows:
0333 7591 018
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